Test Catalogue
Laboratory Test Information Guide
Don’t see your test listed?
Please contact the LRC Client Support team for assistance
HOW TO REQUEST TESTING &
SENDING SAMPLES TO THE LRC
1 Contact Us
2 What's Next
3 Submitter Info
4 Ship Samples
ORDERING, COLLECTION & SPECIMEN HANDLING
Who Can Submit Test Orders?
Orders can be submitted by hospitals, private labs and clinics providing patient care, and are responsible for collecting the necessary specimens from patients.
Please note: Only patients of Hamilton Health Sciences and St. Joseph’s Healthcare Hamilton may use the hospital specimen collection centers for sample collection.
Supplies and Materials
LRC Services does not supply collection materials. Clients are responsible for supplying their own materials (eg. tubes, cups) for sample collection.
Please inquire further regarding Saliva Cortisol material.
How to Ship us a Sample
Once approved, you may begin sending samples to LRC. Each test has specific collection and handling instructions in the LTIG.
LRC Shipping Address:
Hamilton General Hospital Core Laboratory
Basement Room 1-102
237 Barton Street
Hamilton, ON
L8L 2X2
Please note – clients are responsible for their own courier service (ie. FedEx, Purolator), which are familiar with the designated drop-off location.
Important: all specimen should be sent to the above shipping address. Upon arrival, samples are registered, batched and forwarded to the appropriate testing area.
How to Order Your First Test
Contact LRC Supervisor, Laura Battaglia, with your test details to get started. For full instructions, see How to Request Testing Services.
Becoming a Submitter
If you’re a new client, please include this information to become a submitter:
Patient:
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Full name
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Address
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Date of birth
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OHIP*
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Gender
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Collection date
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List of tests
Organization:
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Name
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address
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Ordering physician
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verified fax for results
*An OHIP number is not required unless you are submitting a sample for genetic testing. As a non-participating/non-MRN client, OLIS reporting does not apply and no patient account will be created.
Submitting a Requisition
To submit a sample for testing, a fully completed laboratory requisition must be included.
​You may use the HRLMP Requisition Form or, if unavailable, a Ministry of Health requisition form.
Specimen Handling and Collection Guides
For detailed collection and handling instruction, please refer to LTIG under each specific test. This includes:
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Specimen requirements
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Collection and handling instructions
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Reference intervals
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Turnaround times
Where Do I Get My Blood Drawn?
LRC Services does not provide blood draw services. Please visit a local blood collection site to have your sample collected based on your test requirements.
RESULTS, REPORTS & BILLING
How are Results Delivered?
Verified results are sent out via auto fax every hour.
Understanding your Results
LRC does not interpret results to patients under any circumstances.
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Please contact your ordering provider to interpret any results. If your care team has any questions or concerns regarding the testing please have them contact LRC Client Support to direct their inquiry to the appropriate staff member.
Invoicing
Invoices are issued monthly. The invoices will be sent via email by the LRC Client Support Team and will include all necessary details for submitting payment electronically.
How Do I Get a Copy of My Results?
LRC does not issue results to patients under any circumstances. Please contact your ordering provider or if ordered through:
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If you are the submitter – Please email us at LRCClientSupport@hhsc.ca or via Telephone: 905-577-1477
and provide patient full name, health card number, date of birth, test name, collection time & date. Confirm fax number to re-issue the result to.
If you are not the submitter - Please contact the submitter directly to obtain results or have the submitter contact us directly to re-issue the result.
Payment Method
Electronic Funds Transfer (EFT) – Specific instructions will be on invoice. For EFT setup assistance, please contact the LRC Support team. Responses are typically provided within 24–48 business hours.
Monday -Friday 8:00am -4:00pm EST
Not open Holidays
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Hamilton General Hospital Core Lab
Basement Room A1-273
237 Barton Street
Hamilton, ON L8L 2X2
LRC Administration​
Email: LRCClientSupport@hhsc.ca
Please use this as your primary contact for all inquiries.
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Telephone: 905-577-1477 x41477 or 905-521-2100 x46103
Fax: 905-528-1464
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